Service Delivery Manager

IT Service Delivery Manager

Location: Nr Cardiff (Hybrid)
Salary: £46,000 + Bonus + Benefits

The Opportunity

This is a fantastic opportunity for you, an experienced, confident IT Service Delivery Manager to take ownership of key Public and Private Sector accounts. If you thrive in a customer‑facing role, enjoy driving service excellence, and can translate data into meaningful improvements, this is a strong next step.

What You’ll Do

* Lead service onboarding and go‑live activities

* Manage day‑to‑day service delivery across multiple accounts

* Produce and present monthly service performance reports

* Maintain service documentation, registers, and action plans

* Manage change requests and ensure process compliance

* Identify and implement service improvements

* Work closely with technical, solutions, and sales teams

* Support customer meetings, service reviews, and account development

What You’ll Bring

Essential:

* Experience in Service Delivery Management

* Strong background in IT & communications managed services

* Excellent customer‑facing and relationship‑building skills

* Confident with Excel, PowerPoint, Visio, Power BI and Word

* ITSM experience

* Security Cleared or willing to obtain clearance

Desirable:

* ITIL Foundation (v3 or v4)

* Experience in SIAM environments

* Process design and improvement skills

Who You Are

* Customer‑focused, proactive, and solutions‑driven

* Strong communicator who can simplify technical information

* Calm under pressure and able to juggle multiple accounts

* Analytical, organised, and committed to continual improvement

* Professional, confident, and effective in client‑facing situations

You’ll join a forward‑thinking organisation where service quality genuinely matters. You can expect autonomy, variety, and the chance to shape how services are delivered and improved